Question 1

What is Vexira Host and who is it for?

Accepted Answer

Vexira Host is a cloud infrastructure platform offering web hosting, VPS/VDS, domains, software licenses (Windows, Office, antivirus), VPN, n8n automation servers, and file deploy solutions.
It is designed for users of every scale, from personal blogs and e-commerce sites to agency projects and enterprise applications.

Question 2

Which services can I manage from a single panel?

Accepted Answer

From your customer panel, you can manage hosting accounts, servers, domains, orders, invoices, and support tickets in one place.
To purchase new services, add items from the catalog to your cart and complete the order through a secure checkout process.

Question 3

Do you offer an uptime guarantee?

Accepted Answer

Our infrastructure is managed with a 99.9% uptime target, using redundant power, network connectivity, and proactive monitoring systems.
Planned maintenance is scheduled during low-traffic hours whenever possible and announced in advance.

Question 4

Where is my data stored?

Accepted Answer

Depending on the service type, your data is stored in secure data center infrastructure through isolated accounts and encrypted connections.
Access logs and firewall layers are enabled according to your service package.

Question 5

Do you provide setup support for beginners?

Accepted Answer

Yes. On hosting plans we offer one-click WordPress/CMS installation, free site migration, and step-by-step panel guides.
For servers and custom solutions, technical consulting and setup support are provided based on your needs.

Question 6

What is included in your web hosting plans?

Accepted Answer

Our plans include NVMe storage, free SSL, email accounts, a cPanel or Plesk control panel, and 24/7 support.
Disk space, bandwidth, domain, and mailbox limits increase with plan level.

Question 7

Should I use cPanel or Plesk?

Accepted Answer

cPanel offers a fast and familiar interface for common PHP/WordPress projects.
Plesk provides strong options for Windows/.NET and multi-site management; the appropriate panel is assigned to your plan at checkout.

Question 8

Do you offer free site migration?

Accepted Answer

Yes, we offer free site migration on eligible hosting plans.
Files, databases, and email accounts from your previous hosting provider are securely transferred by our expert team.

Question 9

Can I install WordPress and other CMS platforms?

Accepted Answer

You can install WordPress, Joomla, Drupal, and other popular CMS platforms with one click from the control panel.
Automatic updates and free SSL help keep your site secure.

Question 10

How long does it take for my hosting account to become active?

Accepted Answer

After payment confirmation, your hosting account is usually created automatically within a few minutes.
You can track setup status live from your customer panel and access your panel credentials once completed.

Question 11

Is email hosting included?

Accepted Answer

Yes, depending on your plan you can create professional email accounts, access them via webmail, and manage your DNS records.
SPF, DKIM, and basic spam filtering settings can be configured from the panel.

Question 12

What is the difference between VPS and VDS?

Accepted Answer

VPS (Virtual Private Server) is a virtualized, scalable, and cost-effective solution on shared resources.
VDS (Virtual Dedicated Server) offers more isolated resources and consistent performance, making it ideal for high-traffic applications.

Question 13

Do I get root access to my server?

Accepted Answer

VPS and VDS plans provide full root (administrator) access.
You can install your preferred operating system, deploy custom software stacks, and manage your own security configuration.

Question 14

Can I upgrade server resources later?

Accepted Answer

Yes, you can upgrade CPU, RAM, and disk resources as your needs grow.
The upgrade process is completed quickly depending on your plan and infrastructure availability, with a goal of transitioning without data loss.

Question 15

Which operating systems are supported?

Accepted Answer

Linux distributions (Ubuntu, Debian, AlmaLinux, etc.) and Windows Server editions are available.
You can select your preferred OS image during setup or upload your own custom image.

Question 16

How should I keep backups?

Accepted Answer

Managed backup is not currently included with hosting plans.
We recommend keeping regular copies of critical data in separate external storage.

Question 17

Can I register and transfer domains?

Accepted Answer

Yes, we offer domain search, registration, and transfer services for .com, .net, .org, and hundreds of TLDs.
For transfers, you can start the process from the panel using the EPP/auth code from your current registrar.

Question 18

Where do I manage DNS records?

Accepted Answer

Domain DNS management is done from your customer panel; you can edit A, AAAA, CNAME, MX, TXT, and NS records.
Changes typically propagate globally within a few minutes to a few hours, depending on TTL.

Question 19

Is WHOIS privacy available?

Accepted Answer

WHOIS privacy protection is offered for supported TLDs.
Your personal contact information is hidden from public WHOIS lookups.

Question 20

Will I receive reminders before my domain expires?

Accepted Answer

Yes. We email you at 30, 20, 15, 10, 5, 3, 2, and 1 days before expiry.
After expiry a 1% processing fee is added, with further notices on day 7, 10, and 15. If the domain is not renewed within 15 days, it is removed from your account.

Question 21

Which licenses do you sell?

Accepted Answer

We offer Windows Server, Microsoft Office, antivirus (Kaspersky, ESET, etc.), and other enterprise software licenses.
The current product list and prices are categorized on the pricing page.

Question 22

How long does license delivery take?

Accepted Answer

Digital licenses are usually delivered via email or the panel within minutes after payment confirmation.
For enterprise and bulk license orders, delivery time may vary depending on the product type.

Question 23

Are my licenses legal and genuine?

Accepted Answer

All licenses are sourced through authorized distributor channels and original activation keys are provided.
Your invoices and license documents are stored in your customer panel.

Question 24

Can I renew or upgrade my license?

Accepted Answer

You can request renewal or upgrade to a higher edition before your current license expires.
Our support team will guide you step by step through the transition process.

Question 25

What is your VPN server service for?

Accepted Answer

With your dedicated VPN server, you gain secure remote access, encrypted connections, and the ability to bypass geographic restrictions.
Setup, protocol selection (WireGuard, OpenVPN, etc.), and user management are configured according to your needs.

Question 26

What is an n8n server?

Accepted Answer

n8n is an open-source platform that lets you build workflow automation without writing code.
Your Vexira Host n8n server is delivered pre-configured; you can set up API integrations, webhooks, and scheduled tasks.

Question 27

How does the file deploy service work?

Accepted Answer

You can upload your application files directly to the server and go live quickly.
Deploy options via Git, FTP/SFTP, or the panel are offered based on your project structure.

Question 28

Is technical support available for these special services?

Accepted Answer

Yes, post-setup configuration and troubleshooting support is provided for VPN, n8n, and deploy services.
You can open a 24/7 support ticket to get help from our expert team.

Question 29

Which payment methods do you accept?

Accepted Answer

Credit cards, debit cards, and other supported online payment methods are accepted.
Invoice-based payment options may be available for corporate customers.

Question 30

How does the 30-day money-back guarantee work?

Accepted Answer

On eligible hosting plans, you can request a refund within the first 30 days if you are not satisfied, subject to terms and conditions.
Used domain registrations and third-party license costs may be excluded from the refund scope.

Question 31

Where can I view my invoices?

Accepted Answer

All your invoices are listed in your customer panel; you can download them as PDF and track your payment history.
Payment reminders are sent by email.

Question 32

Is auto-renewal available?

Accepted Answer

Auto-renewal can be enabled to keep your services running without interruption.
You can disable auto-renewal or update your payment method at any time from the panel.

Question 33

I want to cancel my plan, what should I do?

Accepted Answer

You can submit a service cancellation request from your customer panel.
Your service remains active until the end of the billing period, and sufficient time is provided for you to back up your data.

Question 34

How do I create an account?

Accepted Answer

Click the Sign Up button on the homepage to create an account with your email and password.
After email verification is complete, you gain access to all services.

Question 35

I forgot my password, what should I do?

Accepted Answer

Use the Forgot Password link on the login page to send a reset link to your email address.
The link is valid for a limited time; submit a new request if it has expired.

Question 36

How do I keep my account secure?

Accepted Answer

Use a strong and unique password, complete your email verification, and report suspicious activity to the support team immediately.
We recommend using two-factor authentication (2FA) whenever possible.

Question 37

Why does my session expire?

Accepted Answer

For security reasons, your session is terminated after a period of inactivity.
You can log in again and continue where you left off.

Question 38

How do I reach the support team?

Accepted Answer

You can open a 24/7 support ticket from your customer panel.
Priority support plans are available for urgent situations.

Question 39

How quickly are support tickets answered?

Accepted Answer

Standard tickets are usually answered within a few hours; critical infrastructure issues are prioritized.
Resolution time may vary depending on workload and request complexity.

Question 40

Is site migration support free?

Accepted Answer

Site migration is free on eligible hosting plans.
Custom quotes may be offered for dedicated servers or large-scale migration projects.

Question 41

Is there protection against DDoS and security attacks?

Accepted Answer

Basic DDoS filtering and firewall layers are active in our infrastructure.
Additional protection packages may be available for high-risk projects.

Question 42

How is an SSL certificate installed?

Accepted Answer

Let's Encrypt SSL is free and installed automatically on hosting plans.
Contact our support team for enterprise EV/OV certificates.

Frequently Asked Questions

About Vexira Host

Web Hosting

VPS, VDS and Server Services

Domains and DNS

Software Licenses

VPN, n8n and File Deploy

Payment, Billing and Refunds

Account and Security

Support and Technical Help